Please note that we have trigger execute every hour, and send the offer email only if: Here's what 24 hour follow up would look like: Now let's create automation campaign by using Triggers located in Admin Panel - Ticket - Automations.Also note that in 'Comment Added by Operator' and 'Ticket resolved' email templates we use $$$Latest_Comment$$$ merge field, as we only want to relay the latest comment in the email to the prospect and would like to exclude any clutter of sending entire ticket thread, etc. Please note that we are making the category 'Private' as we do not want our customers to ever see this category listed. Create a new ticket category 'Pricing inquiry' in Admin Panel - Ticket - Categories / Email templates.Send automated email to prospects who inquired about pricing after 24 hours, 72 hours, 1 week and 1 month. Let's consider the following very typical case: You can easily setup LiveHelpNow support ticket software to serve as a drip email marketing campaign for lead nurturing.
